FAQ

We currently provide free shipping service, hurry up to place an order.

What shipping methods do you offer and what is the estimated delivery date? Where can I check the shipping status of my order?

 Shipping from Chinese Warehouse：

Airmail and register airmailAreatimeUnited States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom7-15 business days

Australia ,New Zealand, Singapore

7-15 business day

sBelgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland7-20 business daysBrazil, Russia, Mexico15-35 business days

Other countries7-25 business daysEMSAll countries except those listed below6-8 business days

Brazil and Russia10-25 business daysExpedited Shipping*(DHL)3-7business days to worldwide.3-7 business days

How Do I Change My Delivery Address?

Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service ( or email) Immediately!

Remote Areas – Delivery

Can couriers deliver to remote areas?

Yes, wherever you are, we will be able to deliver the products to you. 

FedEx or DHL might in some cases apply a nominal “remote area charge”. This is very rare but can happen when your delivery address is too far from the main logistics centers.

If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You will need to pay an extra $45 to cover the remote shipping fees from FedEx or DHL. However, if you do not want to pay any additional fees, we would suggest that you ship your order with Standard Shipping. We will refund you the difference in shipping fee.

 Is Shipping Included in The Prices?

If products are marked “free shipping”,or during our free shopping campaign, then you will do not need to pay for shipping cost. Free shipping to the whole world.

For products without “free shipping”, Prices vary depending on product, location, shipping method and warehouse. You can check the cost on every product page.

1. Ensure you have selected the correct shipping country in the “Ship to tab” at the top of the page.
2. Choose shipping method after select the items
3. Go to checkout. You will see the shipping cost:

 

How Do I Cancel An Order?

Please contact us as soon as you realize you need to cancel as once it is shipped we cannot cancel it for you. Contact Customer Service or email to us.

 MY ORDER WASN’T SHIPPED 7 DAYS AFTER YOUR PAYMENT

Please verify that your payment is confirmed and none of the items are back ordered or sold out. If the issue is still there then please contact us via Live Chat or email to us.

WHY WAS MY ORDER PARTIALLY SHIPPED?

There are three reasons why your order was partially shipped

1. We have different warehouses, we will not combine them together and will ship from the correct warehouse separately.
2. The items are overweight and need to ship in different packages.
3. The item is out of production or stock for a long while, we may ship the rest to you 3 first. Usually in this case, we will send email to you. 

Please check your email and let us know you would change to other item or get the refund.

WHY IS MY ORDER STILL IN THE PROCESSING STAGE SEVERAL DAYS AFTER ORDER COMPLETION?

If your order is still in the processing stage 48 hours after payment, it means that some items in your order are out of stock. We usually need 2-5 days to restock these items. If you still have concerns about your order, please contact us to check for you directly via Live Chat or email to us.

HOW DO I CANCEL MY ORDER?

1. If the order payment status is “Pending”, you can contact us to help you to change it to “Canceled”
2. If the order has already been paid but is not shipped out yet, you can contact us to cancel the order and get a full refund.
3. If the order has already been sent out, we cannot help you to cancel the order. You may choose to send back the unopened products after you’ve received 

them and we will refund the money upon our receipt of the returned item(s).

* Please note that “100drone.com does not pay the return shipping cost on returned items, and we aren’t also responsible for goods lost during shipment when no tracking service has been supplied.” After receiving the returned goods, we will process your refund within 1-3 business days.

MY ORDER IS NOT IN MY 100DRONE ACCOUNT.

There are two reasons why an order might not appear in your Order List. 

1. The payment system encountered an error when you placed the order; 
2. You placed your order as guest (without logging in to a 100Drone account first).

If you encounter any of the above situations, don’t worry. First, make sure that you have completed your payment by checking your PayPal account for the payment information. Then contact us by providing the transaction ID, invoice ID or your PayPal email address and our customer service center will resolve the issue. 

WHAT ARE CN,UK, US AND DE WAREHOUSE SHIPPING TIMES AND DESTINATIONS?

ES Warehouse Express shipping 3-7 business days can be delivered to ES & other EU countryies

WHY CAN’T I ORDER EVERYTHING FROM THE UK, US,ES OR DE WAREHOUSE?

To save you money, if a product is not in the overseas warehouse it is because we can offer a cheaper price if it’s shipped from China.

We have a huge variety of products; our Chinese warehouse is enormous and can stock everything. Our offshore warehouses are expensive to rent per square meter. We only stock the most popular products to save on warehouse costs. If we stocked everything our costs would be much larger, we have optimized the overseas warehouse space and product quantities to offer the best value and speed to you.

DO I AVOID TAXES AND TARIFFS WITH MY LOCAL OVERSEAS WAREHOUSE?

It depends on which country you send to.

If you order from UK warehouse to UK and other EU countries, taxes and tariffs are avoided.

But if you order from DE to the worldwide, there may come with some taxes and tariffs. 

DOES MY ORDER HAVE A TRACKING CODE?

That depends on what shipping methods you have chosen.

WHAT IS THE CHINESE WAREHOUSE SHIPPING POLICY?

1.  Worldwide delivery.
2.  All orders are tracked with standard shipping.
3.  Shipping is upgradeable giving you the option of faster tracked delivery.
4.  All our products are available from our Chinese warehouse.
5.  We have multiple locations in China so your shipment maybe split based on the warehouse the product is located. 

WHERE CAN I TRACK MY ORDER?

After the goods is shipped, a shipping notice email will be sent to you. Please pay attention to check your parcel. It will contain the tracking number and tracking websites if the order is tracked.

You can also refer to information below:

Air mail with tracking number: https://www.17track.net

EMS express: https://www.ems.com

DHL: https://www.dhl.com

UPS: https://www.ups.com

Sweden Post: https://www.postnord.se/en/

What’s the 100DRONE product warranty?

Yes, everything you buy from 100DRONE has a guarantee of quality and will exactly match the description on the website.

Factories that supply 100DRONE are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team.

We double-check the contents of all orders carefully before dispatch to our customers.

You can be confident about ordering from 100DRONEjust as much as any western retailer.

All warrantees begin from the date the product is received. If a product develops a fault during the warranty and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return.

Does 100DRONE check the products before shipping them to me?

Yes, for sure.

We have a professional Quality Control team. They will check carefully for each item we received from suppliers and manufacturers to avoid sending defective goods to our customers.

If an item is found defective in our QC test, it will be returned to the supplier / factory. So please don’t worry about receiving a defective item because we are committed to being a trustworthy and reliable seller on international on-line shopping market.

What should I do if my items arrived damaged?

Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen.

If this has happened, please follow these steps:

If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.

If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.

Next, contact 100DRONE immediately with your order number and a full description / pictures of the broken item issue. We will contact the courier company from our end.

Once the courier company confirms that the case is valid, they will compensate 100DRONE, and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to 100DRONE in order for us to send out a new piece.

What should I do if my products go broken after a period of use?

If you encounter quality issues within the warranty period you will be covered. Every product has a specific warranty period (If it is not stated in the product listing, contact us via email).

In this case, please kindly provide us with proof as below:

1. The photos of original 100DRONE package with front and back sides
2. The photos or video of the defective item(s)
3. The photos, video or screenshot showing the malfunction of the defective item(s)

We will usually offer you a refund or send a replacement as soon as the problem is confirmed.

Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer should cover the return shipping fee, and 100DRONE is responsible for the shipping costs of arranging reshipment by air mail.

Warranty Exemptions and Notes

1. Product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.
2. If the customer has damaged/misused the item(s), the product’s warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.

The customer voids the warranty if they:

1. Flash the firmware of a device or root a device
2. Open the body in an attempt to fix the device
3. Modify, remove, customize, or swap parts of the product
4. Use the device in a way that it is not originally intended for
5. Continue to use the item once a fault occurs and causes more damage
6. All returns must first be authorized by 100DRONE Support team prior to return. If the customer has returned the package without prior authorization (R.M.A form), sends to the wrong address, returns an incorrect item, or submits an empty box, there will no compensation permitted in such cases.

Special Notes:

1. The shipping fee for sending the phone back to us will be paid by customers except for DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, excise duties or tariffs during the item return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3. 100DRONE will ship the item to the customer via Flat Rate Shipping by default. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. Please pay attention to the return message, once the show sign, please contact us again
5. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.